First, make sure you are using the correct spelling for the username. Encore usernames are typically something like "FCIuser@coreasp.com" and the password is a long string of letters and number. If you are using the correct username/password and still cannot log into encore AVD, and get an error that mentions the Freehold Cartage tennant, you can subscribe with URL with the following
Cannot log into AVD with encore username
1 min. readlast update: 11.28.2025
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