Help CenterWhen to contact encore support directly:
· You are having connection issues with encore
o Cannot log in
o Encore keeps kicking you out
o Encore freezes up and you cannot log out of it
Contact encore support at 1-800-909-3630, option 2 or email coresupport@routeware.com
I strongly recommend calling for any connection issues keeping you from performing your work.
If you are not getting a satisfactory response from encore support, or your issue occurs frequently, please contact the FCI IT department.
For any other issues with encore please contact the FCI IT department.