Help CenterFor clients with a separate sandbox test environment, upgrades were completed on Thursday, September 3rd, 2026. All production (live) environment upgrades were completed Wednesday, September 9th, 2026, at 9:00 PM EST, and all clients in the HST and AKST time zones upgrades were completed today, September 10th, 2026, at 9:00 AM HST/AKST.
Release Notes
Bug Fixes
- EnCORE WebPortal – Credit Card Payments: A credit card payment submitted through the EnCORE WebPortal could appear twice on a customer account, even though the payment was only processed once. Customers can now make credit card payments through the EnCORE WebPortal with confidence that the payment will not result in duplicate postings to their account.
- Per Pick up Prorations: When a per-pickup-prorated service is cancelled mid-month on accounts serviced more than once per week, the system incorrectly used day-based proration instead of pickup-based proration for the final charge — causing over- or undercharging depending on where the cancellation fell in the billing cycle relative to the pickup schedule.
- Final charges now correctly prorate based on completed vs. scheduled pickups for qualifying accounts (utility 760 enabled, >1 pickup/week, with Prorated Per-Pickup checked and both Billed Per Routed Pickup and Billed Per-Day unchecked).
- Google Maps error when playing back videos via the Video List: Operations > Recurring Routes > Daily Activity Entry - Google maps continue to load without errors.
- Route Exceptions - Print by Day and Company: Printing Route Exceptions by Day and Company will now return all active route exceptions for the selected date.
- Material Scale Tickets – Unposting Negative-Value Tickets: When unposting a negative material scale ticket, the original HIS record is removed.
- Process Refund(s) button disabled when Refunds tab opens via the customer account shortcut: The Process Refund(s) and Refund History buttons enable when the form opens with refundable transactions loaded and a selectable refund.