Help CenterRemove a processed ACH batch
Once you have verified the ACH's have been cancelled or reversed by the bank. Do the following to reprocess them in Encore.
Unpost the Batch
Tools -> Query -> Payment Batches
Find the batch and click unpost.
Zero Out the Batch
Accounting -> Payment Batching
Find the payment batch and delete all of the line items.
Utilities->db Maintenance
Post Empty Batches
You should notice the invoices on the accounts are again open.
The invoice batch will still appear as processed in Encore, but you can rerun the batch and it should show the correct total.
Have accounting process/post as normal to reprocess with the bank and within Encore.