The correct way to start Outlook for the first time

To solve the issue of the Microsoft Teams Outlook addin being disabled initially, this is the correct way to start Teams/Outlook for the first time on the new server farm.

• When you log into the new farm for the first time, you should start and fully sign into Teams before starting Outlook, and let it fully load.
• Next you can start and sign into Outlook.
• Following this procedure, the MS Teams addin should be enabled, and the Teams buttons in Outlook should appear.

If for some reason this procedure is followed and does not work, or if you have previously signed into Outlook/Teams and the Teams buttons do not show in Outlook, this is the way you manually enable the addin.

In Outlook:

• Click File, Options, Add-Ins.

• Click Go next to COM Add-Ins

  

• Enable the checkbox for Microsoft Teams Meeting Add-in

  

• Click Ok and close the boxes.

If you still don't see the Teams buttons in Outlook after following this procedure, please contact IT.